June 2012 Customer Satisfaction Survey results

92.1% of clients are satisfied with their last experience of WM, 76.3% were extremely satisfied.

Client comments

  • Did in 3 weeks what I’d been trying to do for years .. cracking.
  • Efficient, fast and professional service.
  • Although the missing person investigation itself wasn’t successful; the report provided to support the Court Case was extremely helpful.
  • Great communication, assuring and friendly from the first point of contacting WM Investigation.
  • Delighted with your work.
  • Staff were lovely, understanding and helpful.
  • Very impressed with the staff.

WM representatives were rated 100% helpful, with 92.1% as extremely or very helpful.

Client comments

  • Couldn’t really ask much more.
  • Made more progress than I or other search organisations had managed over a considerable period of time.
  • We were surprised how quick and efficient the tracing took, now we are starting another exciting chapter in our family life.
  • Although we hit a dead end, I felt I got helpful advice on what or was not worth pursuing.
  • I can only say that they were wonderful.,
  • Representative did what she said she would, and what I hoped she could.

WM were rated as 100% responsive with 89.2% as extremely or very responsive.

Comments

  • Magic
  • WM were off the mark quickly.
  • Extremely quick communication after sending an email.
  • Certainly speedy! And in pretty helpful ways.
  • Dealt with my problem within 72 hours

Compared to competitors WMs quality of service was rated better by 89.6% of clients.

Comments

  • No nonsense approach. Very professional
  • I was kept informed of progress, and impressed by the initiative shown by the investigator.
  • I have not used a competitor but WM no find no fee gives them the edge
  • We used WM after trawling through lots of websites and reading about what you do and how you trace people. Then never spoke to any other company and pleased we did not need to, great service.
  • Quickly succeeded where two previous ,and more expensive agencies had failed.
  • I contacted one company I am still waiting for a reply from them

WM was rated as being 100% professional, with 94.8% being extremely or very professional.

Comments

  • They know what they are doing.
  • The two ladies I spoke to were professional at all times.
  • The lady Who phoned me to tell me my aunty had got in touch was lovely and understanding who had worked on my case, she was brilliant and very professional.

88.5% of Clients rated WM as solving their problems extremely or very well.

Comments

  • Did what it says on the tin.
  • Could not ask for any more.
  • Found are long lost sister within a few hours whereas we have been trying for years.
  • I have completed my first book and website and hope to now make a program with the content she helped me find.

Overall 97.3% of clients were satisfied with their experience of using WM.

Comments

  • ……CRACKING
  • Will use again if the need arises
  • A very professional, and importantly friendly and efficient service.
  • Very happy and satisfied.
  • We are now reunited as a family and are extremely grateful to you for this
  • I am delighted with the tracing results achieved by your company & have no reservations about recommending your services to others.
  • Always an excellent service
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