Prompt and Efficient
I would like to thank you for the prompt and efficient handling of the trace of our son. It somehow is a comfort to us to know that he is still in Southampton. All it leaves is for us to buck up the courage to write to him.
We were very happy with the excellent service you provided. We had wanted to address this problem for a long while but were fearful to take the first steps. In the end you made it seem so easy, although I am sure it takes a lot of research and we would not have known how to go about things.
Anyhow, again our thanks to you and your team for all your kind help.